1. General Policy

Dream Win aims to provide high-quality digital products and a transparent customer experience.

All purchases made through our platform are processed securely. Customers are encouraged to review product descriptions carefully before completing any transaction.

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2. Digital Products

Since the primary product sold on this platform is a digital poster delivered electronically, all digital products are considered delivered once the download link or email access has been provided.

Due to the nature of digital goods, completed and delivered digital purchases are generally non-refundable.

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3. Exceptions

Refunds may be considered in the following situations:
• Duplicate payment due to technical error
• Failure to receive the digital product due to system malfunction
• Proven payment processing error

All refund requests must be submitted within 48 hours of purchase by contacting:

📧 [email protected]
(عدلي الإيميل حسب موقعك)

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4. Promotional Campaigns

Participation in any promotional campaign linked to a product purchase does not independently qualify for refund.

The primary transaction remains the purchase of the digital product.

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5. Processing Time

Approved refunds, where applicable, will be processed within 7–14 business days via the original payment method.